1. Choose a new date
   • Click on an available date from the calendar. You may select a delivery date up to 7 calendar days from the original date.
   • Your new delivery date will appear as the Revised Delivery Date.
   • Grayed out dates are not available for selection.
2. Select a time window (if offered)
   • Choose a time window, if present. Your new time window will appear next to the Revised Delivery Date.
3. Confirm your changes
   • Click Confirm.
   • If you'd like you may print a confirmation. If your shipper provided us with your email we will send an email confirmation.
   • On the confirmation page you'll find a link to add or edit your contact details just in case further contact about your shipment is necessary.

1. Tell us where to leave your shipment
   • Select an accessible place for our courier to leave your shipment.
   • If you select Other, you must provide specific instructions in the box about where to leave your shipment.
   • If there is a gate or door code required to enter the housing estate or apartment building, provide it here. Otherwise, you may leave it blank.
2. Enter your name
   • Enter your first (or first initial) and last name in the Receiver Name field.
3. Confirm your changes
   • Click Authorize.
   • If you'd like you may print a confirmation. If your shipper provided us with your email we will send an email confirmation.
   • On the confirmation page you'll find a link to add or edit your contact details just in case further contact about your shipment is necessary.

1. Tell us where to leave your shipment
   • Select an accessible place for our courier to leave your shipment.
   • If you select Other, you must provide specific instructions in the box about where to leave your shipment.
   • If there is a gate or door code required to enter the housing estate or apartment building, provide it here. Otherwise, you may leave this blank.
2. Enter your name and preview the form
   • Enter your first (or first initial) and last name in the Receiver Name field.
   • Click Preview to view the form with the information you entered. If you spot a mistake, click Cancel to return to the previous screen.
3. Print and sign the form
   • Click Print. Note that access to printer is required.
   • Sign in the Signature field at the bottom of the printed form.
   • If you'd like you may print a confirmation. If your shipper provided us with your email we will also send an email confirmation.
   • On the confirmation page you'll find a link to add or edit your contact details just in case further contact about your shipment is necessary.
4. Leave the form at your front door
   • Leave the signed authorization form at your front door on the morning of the expected day of delivery.

1. Please choose a neighbor, leasing office or security guard
   • You may choose an immediate neighbor, who lives in an apartment in the same building or in a house directly adjacent to yours / across the street.
   • If you choose to leave your shipment with a neighbor, please provide the neighbor's name and the address details.
   • If there is a gate or door code required to enter the housing estate or apartment building, please indicate it in the Gate/Door Code field.
   • You can also provide additional information that will be useful to our courier in the Instruction box.
2. Enter your name
   • Enter your first (or first initial) and last name in the Receiver Name field.
3. Confirm your changes
   • Click Authorize.
   • If you'd like you may print a confirmation. If your shipper provided us with your email we will also send an email confirmation.
   • On the confirmation page you'll find a link to add or edit your contact details just in case further contact about your shipment is necessary.

1. Choose a Service Point or Locker
   • Select a Service Point or Locker from the available list. There may be one or as many as 20 listed and mapped depending on your country and immediate area.
   • You can search for additional Service Points or Lockers by entering an alternate postcode or city in the Search field and clicking Confirm.
2. Confirm your changes
   • Click Select. Note that the Select button is only enabled once you have selected a Service Point or Locker.
   • We will message you as soon as the shipment is available for collection. Please collect your shipment within 7 days of arrival at the Service Point or Locker.
   • If you'd like you may print a confirmation. If your shipper provided us with your email we will send an email confirmation.
   • On the confirmation page you'll find a link to add or edit your contact details just in case further contact about your shipment is necessary.

1. Change the address
   • Provide us with the new address details. Mandatory fields are marked with an asterisk (*).
   • Click Confirm Address. This will enable the scheduling section at the bottom of the page.
2. Choose a date
   • Note that the original date is incremented by an additional business day for the Revised Delivery Date.
   • If you prefer a different delivery date, choose an available date from the calendar. You may select a date up to 7 calendar days from the original date.
   • Your new delivery date will then appear as the Revised Delivery Date.
   • Grayed out dates are not available for selection.
3. Select a time window (if offered)
   • Choose a time window, if present. Your new time window will appear next to the Revised Delivery Date.
4. Confirm your changes
   • Click Confirm Date/Time.
   • If you'd like you may print a confirmation. If your shipper provided us with your email we will also send an email confirmation.
   • On the confirmation page you'll find a link to add or edit your contact details just in case further contact about your shipment is necessary.

1. Choose a new date
   • Click on an available date from the calendar. You may select a delivery date up to 30 calendar days from the original date.
   • Your new delivery date will appear as the Revised Delivery Date.
   • Grayed out dates are not available for selection.
2. Select a time window (if offered)
   • Choose a time window, if present. Your new time window will appear next to the Revised Delivery Date.
3. Confirm your changes
   • Click Confirm.
   • If you'd like you may print a confirmation. If your shipper provided us with your email we will also send an email confirmation.
   • On the confirmation page you'll find a link to add or edit your contact details just in case further contact about your shipment is necessary.

When you set up delivery preference, we will deliver your parcels according to your preference whenever possible. You can set one or more delivery preferences and specify their priority in case the first can't be applied for any reason (for example, if the shipper has restricted the option)

While it is always our intention to honor your preferences, we can't guarantee this will be possible in all cases. If we can't, we'll notify you and you'll be able to make another choice for that shipment, or take delivery without change

Setting up delivery preference is optional. If no delivery preference is specified, we will deliver at our standard time to the parcel address

1. Select Add Preference and choose an available option. Delivery options available as preferences will vary by country. You'll see at least one and up to three options depending on your country
2. Once added, your preference will appear as first priority in the list
3. Repeat Step 1 to add more preferences
4. All preferences are switched on by default. To turn off a preference, click the On/Off slider
5. To rearrange the priority of delivery preferences, click and drag the icon to the top or bottom of the list and release
   Note: New or updated delivery preferences will automatically be applied to parcels in transit. This is not applicable for in transit parcels that you have already made a delivery option change, and for in transit parcels with delivery exceptions. You can check the status or manage your delivery options via “My shipments”.