You can change the delivery date of your shipment if the originally scheduled date is not convenient for you.
HOW CAN I DO THIS?
Choose a new date
Click on an available date from the calendar. You may select a delivery date up to 7 calendar days from the original date.
Your new delivery date will appear as the Revised Delivery Date.
Grayed out dates are not available for selection.
Select a time window (if offered)
Choose a time window, if present. Your new time window will appear next to the Revised Delivery Date.
Confirm your changes
Click Confirm.
If you'd like you may print a confirmation. If your shipper provided us with your email we will send an email confirmation.
On the confirmation page you'll find a link to add or edit your contact details just in case further contact about your shipment is necessary.
Leave in Safe Place
WHAT'S THIS OPTION FOR?
You can authorize us to leave your shipment without collecting a signature if you are absent when we attempt delivery.
HOW CAN I DO THIS?
Tell us where to leave your shipment
Select an accessible place for our courier to leave your shipment.
If you select Other, you must provide specific instructions in the box about where to leave your shipment.
If there is a gate or door code required to enter the housing estate or apartment building, provide it here. Otherwise, you may leave it blank.
Enter your name
Enter your first (or first initial) and last name in the Receiver Name field.
Confirm your changes
Click Authorize.
If you'd like you may print a confirmation. If your shipper provided us with your email we will send an email confirmation.
On the confirmation page you'll find a link to add or edit your contact details just in case further contact about your shipment is necessary.
Leave in Safe Place
WHAT'S THIS OPTION FOR?
By leaving a signed authorization form at your front door on the morning of the day of delivery, you can authorize us to leave your shipment if you are absent when we attempt delivery.
HOW CAN I DO THIS?
Tell us where to leave your shipment
Select an accessible place for our courier to leave your shipment.
If you select Other, you must provide specific instructions in the box about where to leave your shipment.
If there is a gate or door code required to enter the housing estate or apartment building, provide it here. Otherwise, you may leave this blank.
Enter your name and preview the form
Enter your first (or first initial) and last name in the Receiver Name field.
Click Preview to view the form with the information you entered. If you spot a mistake, click Cancel to return to the previous screen.
Print and sign the form
Click Print. Note that access to printer is required.
Sign in the Signature field at the bottom of the printed form.
If you'd like you may print a confirmation. If your shipper provided us with your email we will also send an email confirmation.
On the confirmation page you'll find a link to add or edit your contact details just in case further contact about your shipment is necessary.
Leave the form at your front door
Leave the signed authorization form at your front door on the morning of the expected day of delivery.
Leave with Neighbor / Concierge / Guard
WHAT'S THIS OPTION FOR?
You can authorize us to leave your shipment with an immediate neighbor if you are absent when we attempt delivery.
HOW CAN I DO THIS?
Please choose a neighbor, concierge or guard
You may choose an immediate neighbor, who lives in an apartment in the same building or in a house directly adjacent to yours / across the street.
If you choose to leave your shipment with a neighbor, please provide the neighbor's name and the address details.
If there is a gate or door code required to enter the housing estate or apartment building, please indicate it in the Gate/Door Code field.
You can also provide additional information that will be useful to our courier in the Instruction box.
Enter your name
Enter your first (or first initial) and last name in the Receiver Name field.
Confirm your changes
Click Authorize.
If you'd like you may print a confirmation. If your shipper provided us with your email we will also send an email confirmation.
On the confirmation page you'll find a link to add or edit your contact details just in case further contact about your shipment is necessary.
Collect from Service Point
WHAT'S THIS OPTION FOR?
You can choose to collect your shipment at a DHL or DHL Partner Service Point convenient for you.
HOW CAN I DO THIS?
Choose a Service Point
Select a Service Point from the available list. There may be one or as many as 20 listed and mapped depending on your country and immediate area.
You can search for additional Service Points by entering an alternate postcode or city in the Search field and clicking Confirm.
Confirm your changes
Click Select. Note that the Select button is only enabled once you have selected a Service Point.
We will message you as soon as the shipment is available for collection. Please collect your shipment within 7 days of arrival at the Service Point.
If you'd like you may print a confirmation. If your shipper provided us with your email we will send an email confirmation.
On the confirmation page you'll find a link to add or edit your contact details just in case further contact about your shipment is necessary.
Alternate Address
WHAT'S THIS OPTION FOR?
You can authorize us to deliver the shipment to a different address (for example, your workplace). Please note that a change of address will result in at least one additional day for delivery.
HOW CAN I DO THIS?
Change the address
Provide us with the new address details. Mandatory fields are marked with an asterisk (*).
Click Confirm Address. This will enable the scheduling section at the bottom of the page.
Choose a date
Note that the original date is incremented by an additional business day for the Revised Delivery Date.
If you prefer a different delivery date, choose an available date from the calendar. You may select a date up to 7 calendar days from the original date.
Your new delivery date will then appear as the Revised Delivery Date.
Grayed out dates are not available for selection.
Select a time window (if offered)
Choose a time window, if present. Your new time window will appear next to the Revised Delivery Date.
Confirm your changes
Click Confirm Date/Time.
If you'd like you may print a confirmation. If your shipper provided us with your email we will also send an email confirmation.
On the confirmation page you'll find a link to add or edit your contact details just in case further contact about your shipment is necessary.
Vacation Hold
WHAT'S THIS OPTION FOR?
If you'll be away on holiday, you can change the delivery date up to 30 calendar days from the originally scheduled date.
HOW CAN I DO THIS?
Choose a new date
Click on an available date from the calendar. You may select a delivery date up to 30 calendar days from the original date.
Your new delivery date will appear as the Revised Delivery Date.
Grayed out dates are not available for selection.
Select a time window (if offered)
Choose a time window, if present. Your new time window will appear next to the Revised Delivery Date.
Confirm your changes
Click Confirm.
If you'd like you may print a confirmation. If your shipper provided us with your email we will also send an email confirmation.
On the confirmation page you'll find a link to add or edit your contact details just in case further contact about your shipment is necessary.
We’re Sorry
On Demand Delivery is not available in your country at present. Please contact our Customer Service for assistance at +34 902122424